This Payment Policy explains how deposits, withdrawals, fees, limits, verification and related financial matters work at dicespin, operated at casino-dicespin.org by AccelCore Enterprise Limitada (Costa Rica, reg. no. 3102926243) and licensed by the Government of the Autonomous Island of Anjouan under licence ALSI-202506031-FI2. Please read this page in full before transacting on your account.
1. General Principles
All financial transactions at dicespin are conducted in accordance with the terms set out on this page, our General Terms and Conditions, and applicable requirements under our Anjouan gaming licence. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted these terms.
- All payment methods used must be registered in your own name. Business accounts, accounts held in a third party's name, and anonymous payment instruments are not accepted.
- dicespin reserves the right to request supporting documentation for any transaction at any time.
- Funds deposited into your account may only be used for legitimate gaming activity on casino-dicespin.org.
- Attempted use of payment methods for money laundering, fraud or any other unlawful purpose will result in immediate account suspension and reporting to the relevant authorities.
2. Accepted Currencies
dicespin supports the following account currencies. Your account currency is selected at registration and cannot be changed thereafter. All displayed limits on this page are denominated in EUR; equivalent limits apply in other supported currencies at the prevailing exchange rate applied by dicespin at the time of the transaction.
| Currency | Code |
|---|---|
| Euro | EUR |
| US Dollar | USD |
| Australian Dollar | AUD |
| Canadian Dollar | CAD |
| Czech Koruna | CZK |
| Norwegian Krone | NOK |
| Polish Złoty | PLN |
| Swiss Franc | CHF |
| New Zealand Dollar | NZD |
Currency conversion costs, where applicable, are borne by the player. dicespin is not responsible for exchange-rate fluctuations between the time of deposit and the time of withdrawal.
3. Deposits
3.1 Accepted Deposit Methods
dicespin accepts deposits via the following methods. All deposits are subject to a minimum of €20 per transaction.
| Method | Minimum Deposit | Processing Speed |
|---|---|---|
| Visa / Mastercard | €20 | Instant (3-D Secure) |
| Skrill / Neteller | €20 | Instant |
| Trustly / Brite | €20 | Instant |
| MiFinity / Jetonbank | €20 | Instant |
| Sofort | €20 | Instant |
| Bank Transfer (IBAN) | €20 | 1–3 business days |
3.2 Deposit Fees
dicespin does not charge a fee on deposits. However, your bank, card issuer or payment provider may apply their own transaction fees or foreign-currency charges; dicespin has no control over and accepts no liability for such charges.
3.3 Failed Deposits and Refunds
If a deposit attempt fails after funds have been debited from your payment account, the following timelines apply for the return of those funds:
- Card deposits (Visa / Mastercard): Refunded within 5 business days.
- Brite and Trustly: Refunded within 1–2 business days.
These timelines reflect the processing times of the relevant payment networks and are outside dicespin's direct control once a refund has been initiated. If you have not received a failed-deposit refund within the stated period, please contact our support team via Live Chat or email.
3.4 Bonus Eligibility and Deposits
Your first deposit of €20 or more qualifies you for one of two welcome offers:
- Casino Welcome Bonus: A 200% match bonus on your first deposit, up to a maximum of €1,000. A 30x wagering requirement applies to the bonus amount, to be completed within three days using real-money funds. Slots contribute 100%; live casino and table games contribute 0%. Certain titles are excluded from bonus wagering — a full list is available in the Bonus Terms.
- Sports Welcome Offer: A 100% Free Bet up to €200. Roll your deposit over once on settled singles at odds of 2.0 or greater (or multiples at 1.5 or greater per leg), then claim via [email protected]. Winnings from the Free Bet carry no wagering requirement and are withdrawable.
Depositing via certain e-wallets may affect bonus eligibility. Please check current Bonus Terms or contact support before depositing if you are unsure.
4. Withdrawals
4.1 Withdrawal Limits and Fees
| Parameter | Details |
|---|---|
| Minimum Withdrawal | €50 per transaction |
| Withdrawal Fee | €3 per withdrawal request |
| Fee Refund Policy | The €3 fee is refunded in full if the withdrawal is not processed |
| Daily Limit | €5,000 |
| Weekly Limit | €10,000 |
| Monthly Limit | €40,000 |
| Standard How Long It Takes | 1–3 business days after successful KYC verification |
4.2 Withdrawal Processing
All withdrawal requests are reviewed by our payments team. Standard processing takes 1–3 business days from the point at which your account identity verification (KYC) is fully approved and all wagering requirements associated with any active bonus have been met. Withdrawals submitted outside business hours, or on public holidays, will be queued and processed on the next available business day.
dicespin will ordinarily return funds to the same payment method used for the original deposit. Where this is not possible — for example, in the case of expired cards — our team will contact you to agree an alternative method. The alternative method must still be registered in your own name.
4.3 Large Withdrawals
Wins of €40,000 or more will be paid out in instalments. The schedule for such instalments will be communicated to you by the payments team at the time of the withdrawal request. This policy exists to protect the operational integrity of dicespin and does not affect your entitlement to the full amount.
4.4 Withdrawal Methods
Withdrawals are processed back to the payment method used for the deposit where operationally possible. The available withdrawal methods correspond to the deposit methods listed in Section 3.1. Bank transfers via IBAN are available for all players and may be required where e-wallet or card options cannot be used. Processing times for the funds to appear in your account after dicespin has dispatched the payment will depend on your payment provider.
4.5 Conditions for Withdrawal
Before a withdrawal request can be approved, the following conditions must be satisfied:
- Your account must be fully verified in accordance with our KYC process (see Section 5).
- Any active bonus must have been completed or forfeited; bonus funds themselves are not withdrawable.
- Your withdrawal amount must meet the minimum threshold of €50.
- Your withdrawal request must not cause your account balance to fall below €0 after the fee is deducted.
- The payment method must be in your own name and must have been previously used or registered on your account.
5. Identity Verification (KYC)
5.1 Why We Verify
dicespin is required under its Anjouan gaming licence and its own anti-money-laundering and responsible-gaming obligations to verify the identity of all players prior to processing withdrawals and in certain other circumstances. This process is standard across the licensed online gaming industry and is designed to protect both you and dicespin.
5.2 What We May Request
Depending on your account activity and jurisdiction, dicespin may request one or more of the following documents:
- Proof of Identity: A valid government-issued photo ID — such as a passport, national identity card, or driving licence — showing your full name, date of birth, and photograph.
- Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three months, showing your name and residential address.
- Proof of Payment Option: A copy or screenshot of the card or e-wallet account used for deposits, confirming it is registered in your name.
- Source of Funds: Bank statements, payslips, or other documentation demonstrating the legitimate origin of funds deposited into your dicespin account. This may be requested for large deposits or withdrawals, or as part of enhanced due diligence.
- Source of Wealth: In cases where enhanced due diligence is required, we may ask for broader documentation evidencing your overall financial position.
5.3 Verification Timelines
We aim to review submitted KYC documents as quickly as possible. The 1–3 business day withdrawal processing time quoted throughout this policy begins only once all required documentation has been received and verified. Submitting clear, legible, and complete documents will help avoid delays. Documents that are incomplete, obscured, or inconsistent with account information may require re-submission.
5.4 Ongoing Verification
dicespin may request updated or additional documentation at any point during your account lifetime, including prior to or following any withdrawal. Failure to provide requested documentation within a reasonable timeframe may result in account restrictions being applied until verification is complete.
6. Daily Cashback — Financial Treatment
The 10% daily cashback is a core feature of dicespin and is treated as real, withdrawable cash. The following financial details apply:
- Cashback is calculated on net losses from same-day deposits (less any bonuses received) across eligible game categories — slots and settled sportsbook bets — for the period 05:00–04:59 UTC each day.
- Cashback is credited to your account automatically by 11:00 UTC the following morning. No opt-in is required.
- The minimum cashback payment is €10. There is no upper cap on the amount payable.
- No wagering requirement is attached to cashback funds — they are available for withdrawal immediately, subject to the minimum withdrawal threshold of €50 and completion of KYC.
- Live casino, table games, poker, crash games, and virtual games do not contribute to the daily cashback calculation.
- Players registered from Finland, Estonia, Poland, Austria, Latvia, Canada, Brazil, Chile, and Peru are excluded from the daily cashback programme.
- The €3 withdrawal fee applies to cashback withdrawals in the same way as any other withdrawal.
7. Bonus Funds and Wagering — Financial Implications
Bonus funds credited to your account are not withdrawable until any applicable wagering requirement has been met. The following applies to the dicespin welcome bonus and other promotional offers:
- The casino welcome bonus carries a 30x wagering requirement on the bonus amount, to be completed within three days. Only slots (contributing 100%) count towards this requirement; live casino and table games contribute 0%.
- Certain game titles are excluded from bonus wagering entirely — please refer to the Bonus Terms for the complete exclusion list.
- If you request a withdrawal before a wagering requirement is met, any active bonus and associated winnings will be forfeited and the withdrawal will proceed from your real-money balance only.
- Promotional prizes awarded through third-party network promotions (such as Drops & Wins, Spinoleague, and Blasts & Races) are paid as cash with no wagering requirement unless otherwise stated in the specific promotion's terms.
- The Sports Free Bet welcome offer carries no wagering requirement on winnings; only the qualifying rollover of your initial deposit applies before the Free Bet is released.
8. Transaction Limits Summary
| Transaction Type | Limit |
|---|---|
| Minimum Deposit | €20 |
| Minimum Withdrawal | €50 |
| Withdrawal Fee | €3 (refunded if unprocessed) |
| Maximum Withdrawal — Daily | €5,000 |
| Maximum Withdrawal — Weekly | €10,000 |
| Maximum Withdrawal — Monthly | €40,000 |
| Large Win Instalment Threshold | €40,000+ |
| Minimum Cashback Payment | €10 |
| Cashback Upper Cap | None |
9. Security of Payments
All financial transactions on casino-dicespin.org are processed over encrypted connections using industry-standard SSL technology. Card deposits are authenticated via 3-D Secure where supported. dicespin does not store full card details on its servers. Your payment data is handled in accordance with our Privacy Policy and the security standards required by our payment processing partners.
If you notice any transaction on your account that you did not authorise, you must notify our support team immediately via Live Chat or email. We will investigate and, where appropriate, suspend account access while the matter is reviewed.
10. Responsible Gambling and Payment Controls
dicespin is committed to promoting responsible gambling. As part of this commitment, the following account controls are available to all players and relate directly to payment activity:
- Deposit Limits: You may set daily, weekly, or monthly deposit limits on your account. Requests to reduce a limit take effect immediately; requests to increase a limit are subject to a cooling-off period.
- Self-Exclusion: Players who wish to take a break from gambling may request a temporary cooling-off period or a longer-term self-exclusion. During any period of self-exclusion, deposits will be blocked. Any balance remaining at the point of self-exclusion will be returned to you upon request after any applicable exclusion period, subject to completed KYC.
- Reality Checks: Account activity reminders are available to help you track time and money spent on casino-dicespin.org.
To activate any responsible-gambling tool, or for guidance on available support organisations, please contact our support team via Live Chat or at the email address provided in the Help Centre.
11. Queries and Disputes
If you have a question about a specific transaction, or if you believe an error has occurred in connection with a deposit, withdrawal, fee, or cashback payment, please contact dicespin support in the first instance:
- Live Chat: Available directly on casino-dicespin.org via Intercom, 24 hours a day.
- Email: Available via the Help Centre on casino-dicespin.org.
We will aim to acknowledge your query promptly and resolve it within a reasonable timeframe. Where a dispute cannot be resolved to your satisfaction through our internal process, you may refer the matter to the relevant dispute resolution body as set out in our General Terms and Conditions.
12. Changes to This Policy
dicespin reserves the right to amend this Payment Policy at any time. Where changes are material, we will provide reasonable notice via the casino-dicespin.org website or by email to your registered address. Continued use of the site following any amendment constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of current terms.
This Payment Policy was last reviewed in 2026 and applies to all accounts registered at casino-dicespin.org operated by AccelCore Enterprise Limitada under Anjouan licence ALSI-202506031-FI2.